Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure my plants arrive safely?
We use specialized eco-friendly packaging designed to keep plants secure and insulated during transit. Each plant is hand-inspected and watered right before shipping to ensure it arrives in peak condition.
What is your 30-day happiness guarantee?
If your plant arrives damaged or dies within 30 days of delivery, we will replace it free of charge. Just send a photo of the plant to our support team and we will handle the rest.
How long does shipping take?
Orders are typically processed within 2-3 business days. Depending on your location, standard shipping takes between 3 to 7 business days. We avoid shipping on Fridays to prevent plants from sitting in warehouses over the weekend.
Do you provide care instructions for each plant?
Yes! Every plant comes with a digital care guide tailored to its specific needs, including light requirements, watering schedules, and humidity preferences.
Can I return a non-plant item?
Hard goods such as planters, tools, and home accessories can be returned within 30 days of purchase, provided they are in their original, unused condition.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.